Shipping & Delivery Policy

Shipping & Delivery Policy

Effective Date: 29 June 2026

This policy applies to all orders placed through https://www.premaswadghar.com, owned by PREMTA DEVI.

1. Shipping Method

All orders are currently shipped within India only through registered domestic courier companies and/or India Speed Post.

Note: We do not accept or process international orders at this time.

2. Processing Time

All orders are processed and shipped within 1–2 business days from the date of order confirmation and successful payment.

3. Delivery Timeline

The estimated delivery time of 4–7 business days is indicative only. Actual delivery may vary due to courier partner operations, destination, weather, force majeure events, or other circumstances beyond our control.

4. Courier Responsibility & Limitation of Liability

PREMA SWAD GHAR’s responsibility is strictly limited to timely handover of the shipment to the courier partner within 1–2 business days.

Once the consignment is dispatched, the courier company or postal authority is solely responsible for transportation, delivery timelines, and handling.

PREMA SWAD GHAR shall not be held liable for any delay, loss, damage, non-delivery, or service deficiency occurring after the shipment has been handed over to the courier. Any delivery commitments are subject to the courier partner's internal policies and serviceability.

5. Delivery Address

All deliveries will be made to the address provided by you at checkout. PREMA SWAD GHAR shall not be responsible for delivery failures due to incorrect, incomplete, or insufficient address details.

6. Damaged, Unconsumable, or Lost Shipments

If your order is delivered in a damaged, leaked, tampered, or unconsumable condition, or if the shipment is lost, you must report immediately within 24 hours of delivery.

Report the issue via:

Email: support@premaswadghar.com

WhatsApp: +91 7322854595

Failure to report within 24 hours will be deemed as acceptance of the product in good condition, and no claims will be entertained thereafter.

7. Verification & Replacement

We will review and verify your complaint and may request photos, videos, or packaging as evidence.

Upon successful verification, a replacement shipment will be dispatched at the earliest at no additional cost to you.

This replacement policy also covers rare cases of shipment loss during transit, subject to courier partner confirmation and investigation.

8. Order Communication

Order dispatch and delivery confirmation will be sent to your registered email address provided at checkout.

9. Contact Us

For any shipping-related queries:

PREMA SWAD GHAR (Owned by Premta Devi)

Email: support@premaswadghar.com

Phone/WhatsApp: +91 7322854595