Refund & Return Policy

Refund & Return Policy

Last upadted: 29/06/2026

At Prema Swad Ghar (Owned by Premta Devi), we prepare every item like Pickles, Bari, Pedukiya, Thekhua, Nimki, Tilori, and Charauri fresh with love and care. Because our products are homemade and perishable, we follow a strict policy to ensure food safety and quality.

1. Our Policy on Returns

We do not accept returns or exchanges once an order has been delivered and accepted. This is due to the perishable nature of our food products and for hygiene reasons.

2. When Are You Eligible for a Refund or Replacement?

We will gladly issue a refund or replacement if:

1. Your order arrives damaged or with a torn/leaking packet
2. You receive an incorrect item
3. The product is past its expiry date at the time of delivery

3. How to Report an Issue?

1. Immediate Option: If possible, return the item directly to the delivery person and note the issue on the delivery challan.
2. Within 24 Hours: If you notice the issue later, email us at support@premaswadghar.com or contact/Whatsaap us at 7322854595 within 24 hours of delivery. Please include:

a. Your order number and delivery date

b. Clear photos/videos of the issue and the packaging

c. An image of the shipping label and invoice

4. Conditions for Returns

To be eligible, the product must be unopened, unused, and in its original packaging. Please include a copy of your original receipt. Return shipping costs are non-refundable.

5. Refund Processing Time

Once we receive and inspect the returned item, we will notify you of the approval. If approved, your refund will be processed within 7-21 business days. A replacement can be shipped sooner, subject to availability.

Please Note:

We cannot offer refunds for issues related to taste or personal preference. We encourage you to review the ingredients list before ordering. Sale items and opened products are final and cannot be returned.

For any questions about this Refund & Return Policy, please reach out:

Email: support@premaswadghar.com

Phone: +91 73228 54595